It has often been said, “What gets measured gets done.” If that is so, we better measure the correct things in order to sustain long-term organizational health and vitality. Otherwise, uneducated guesses will be the tiller that steers the organization as it stumbles into the future.
“Measurement is the language of
progress. It provides a sense
of where we are and more
importantly, where we are going.”
– Kenneth H. Rose