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Continuous improvement results from the cumulative effect of hundreds of small improvements. Continuous improvement implies the necessity of change. Change requires, as Dr. George Box said, significant events and a perceptive eye. Significant events occur around each person every day. The perceptive eye recognizes the opportunity, and knows what to do with it.
“Ninety-five percent of all  
changes have nothing to do with  
improvement. Change requires  
knowledge. Improvement  
requires wisdom.”

– Peter Scholtes   
improvement